Terms & Conditions

Shipping

We ship to every country in the world

Processing time

The time we need to prepare an order for shipping (normally 2-3 business days).

Estimated shipping times

Belgium: 2-3 business days
Europe: 4-10 business days
North America: 1-4 weeks
Australia, New Zealand and Oceania: 3-6 weeks

 

Returns & exchanges

We gladly accept returns and exchanges.

Contact us within 10 days of delivery.
Ship items back within: 21 days of delivery.

We don’t accept cancellations

But please contact us if you have any problems with your order. Everything is decidable, together we will find the best solution.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. The item has to be returned with registered letter in its original condition and package. As soon as we receive the returned item, we make full refund via the payment the buyer has chosen.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Policy

All our products made from high quality genuine gemstones. If I use some metal elements in my jewellery it’s nickel free and hypoallergenic. All our items made in clean and not smoking environment.
Friendly customer service is our first priority. Please, contact us if you have some problem and I will do my best to solve it in a reasonable way.